Should Hospitals Replace Legacy Chatbots With Conversational AI?
Key Takeaways: Existing hospital chatbots are still used to answer routine questions from patients. Conversational AI works better when patients ask follow-up questions or more
Is Conversational AI Changing How Patients Communicate With Providers?
Key Takeaways: The main difference is that patients receive assistance before any member of staff does so. Patients no longer have to phone the clinic